Return Policy

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Service Nature

Serenettlighteo provides professional energy saving consultation services. As these are advisory and analytical services rather than physical products, our return policy reflects the unique nature of our offerings.

Return Timeframe

You may cancel your energy consultation service up to 48 hours before the scheduled appointment date for a full refund. For consultation reports and completed services, you have 30 days from the date of delivery to request a review if you are not satisfied with the service provided.

Return Conditions

To be eligible for a refund or service review, the following conditions must be met:

• Cancellation requests must be submitted at least 48 hours before the scheduled appointment
• Refund requests for completed services must be submitted within 30 days of service delivery
• Requests must be made in writing via email to the contact information provided below
• You must provide your order or service reference number
• You must specify the reason for the cancellation or refund request

Return Shipping Costs

As we provide consultation services rather than physical products, there are typically no shipping costs associated with returns or cancellations. However, if you have received any physical materials as part of your service package and wish to return them, you will be responsible for the cost of return shipping unless the return is due to our error or a defective product.

Return Process

To initiate a return, cancellation, or refund request:

1. Contact us via email at infoY3mxs9K1m or through our contact page
2. Provide your name, order or service reference number, and the date of service
3. Clearly state the reason for your request
4. We will review your request and respond within 5 business days
5. If approved, we will process your refund within 10 business days using the original payment method

Cancellation Policy

You may cancel your energy consultation service up to 48 hours before the scheduled appointment date for a full refund. Cancellations made less than 48 hours before the appointment may be subject to a cancellation fee equal to 50% of the service cost. Cancellations must be submitted in writing to infoY3mxs9K1m.

Satisfaction Guarantee

We stand behind the quality of our energy saving consultations. If you are not satisfied with the consultation report provided, please contact us within 30 days of receiving your report. We will review your concerns and work with you to address any issues.

Refund Process

Refund requests must be submitted in writing to infoY3mxs9K1m within the applicable timeframe. Once approved, refunds will be processed within 10 business days using the original payment method.

Non-Refundable Items

The following items and services are non-refundable:

• Completed consultation reports that have been delivered to the client
• Analysis services that have been completed and delivered
• Services that have been performed in full
• Digital products or reports that have been downloaded or accessed

While these services are non-refundable, we encourage clients to contact us if they have concerns about the quality of the service. We will review your concerns and work with you to address any issues within our control.

General Legal Requirements

This Return Policy is designed to comply with applicable consumer protection laws in the United States, including state-specific return and refund regulations. Your rights under applicable consumer protection laws are not limited by this policy. Some states may provide additional rights that cannot be waived or limited by this policy.

Please note that return policies may vary by state, and this policy is intended to meet or exceed the minimum requirements in all jurisdictions where we operate. If you are located in a state with specific return or refund requirements, those requirements will apply.

Order Cancellation Policy

You may cancel an order for services that have not yet been performed at any time before the scheduled service date. If you cancel:

• More than 48 hours before the scheduled appointment: Full refund will be provided
• Less than 48 hours before the scheduled appointment: A cancellation fee of 50% of the service cost may apply
• After the service has begun: Refund eligibility will be determined on a case-by-case basis

Cancelled orders will be processed within 10 business days, and refunds will be issued to the original payment method.

Refund Procedure

When a refund is approved:

• Refunds will be processed within 10 business days of approval
• Refunds will be issued to the original payment method used for the purchase
• You will receive a confirmation email once the refund has been processed
• It may take additional time for the refund to appear in your account, depending on your financial institution
• Partial refunds may be issued for partially completed services at our discretion

If you do not receive your refund within the expected timeframe, please contact us for assistance.

Contact Information

If you have questions about our Return Policy, need to cancel an order, or request a refund, please contact us:

• Email: infoY3mxs9K1m
• Website: Visit our contact page

We aim to respond to all inquiries within 5 business days. For urgent matters, please clearly indicate the urgency in your message.