Privacy Policy

Last updated:

Introduction

At serenettlighteo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our energy saving consultation services.

Information We Collect

We collect several types of information from and about users of our website:

Personal information you provide directly, including name, email address, phone number, property address, property details, and any other information you choose to provide when requesting an energy consultation
Automatically collected information, including IP address, browser type and version, operating system, device information, referring website addresses, pages viewed, time spent on pages, and browsing patterns
Information from third parties, such as service providers who assist us in operating our website and conducting our business

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our energy saving consultation services
To process and fulfill your service requests and appointments
To communicate with you about your consultation, respond to inquiries, and provide customer support
To send you service-related information, updates, and promotional materials with your consent
To analyze website usage and trends, monitor the effectiveness of our services, and improve user experience
To detect, prevent, and address technical issues and security threats
To comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of our users

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Performance of a contract: To fulfill our obligations under the service agreement with you
Legitimate interests: To operate our business, improve our services, and ensure website security
Consent: When you have provided explicit consent for specific processing activities, such as marketing communications
Legal obligations: To comply with applicable laws, regulations, and legal processes

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, such as hosting providers, analytics services, and payment processors. These providers are contractually obligated to keep your information confidential and use it only for specified purposes
Business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction
Legal requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others
With your consent: We may share information with third parties when you have given us explicit consent to do so

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Secure storage of information on protected servers
Access controls and authentication procedures
Regular security assessments and updates
Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

The nature and sensitivity of the information
The purposes for which we collected the information
Legal, regulatory, and contractual requirements
The potential risk of harm from unauthorized use or disclosure

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

Third-Party Services

Our website may use third-party services that collect, monitor, and analyze information. These services include:

Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies and similar technologies to collect information about your use of our website. You can learn more about how Google uses your information by visiting Google's Privacy Policy and opt-out options
Google Ads: We use Google Ads for advertising purposes, including conversion tracking. Google Ads uses cookies to track conversions and show you relevant advertisements. You can manage your ad preferences through Google's Ad Settings
Google Remarketing: We may use Google's remarketing services to show advertisements to visitors who have previously visited our website. This service uses cookies to serve ads based on past visits
Google Maps API: We may use Google Maps API to provide location-based features. When you use features that incorporate Google Maps, Google may collect certain information about your location and usage

These third-party services have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies to understand how they handle your information.

Use of Cookies

We use cookies and similar tracking technologies to collect and store information about your preferences and interactions with our website. For detailed information about the types of cookies we use, their purposes, and how to manage them, please refer to our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Right to access: You can request access to the personal information we hold about you
Right to correction: You can request correction of inaccurate or incomplete information
Right to deletion: You can request deletion of your personal information, subject to certain exceptions
Right to opt-out: You can opt-out of the sale of personal information (we do not currently sell personal information)
Right to non-discrimination: We will not discriminate against you for exercising your privacy rights
Right to data portability: You can request a copy of your personal information in a portable format
Marketing communications: You can unsubscribe from marketing emails by clicking the unsubscribe link in any email or contacting us directly
Cookie preferences: You can manage your cookie preferences through your browser settings or our cookie policy

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: infoY3mxs9K1m
Website: Visit our contact page

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.